Terms of service

TERMS OF SERVICE

Last updated: September 1, 2026

OVERVIEW

Welcome to Promises From Heaven.

Promise Cookies LLC, doing business as Promises From Heaven, operates this store and website, including all related information, content, features, tools, products, and services provided to you, the customer, as part of a curated shopping experience (the “Services”).

The terms “we,” “us,” and “our” refer to Promise Cookies LLC, doing business as Promises From Heaven. Our store is powered by Shopify, which enables us to provide the Services.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when using the Services.

Please read these Terms carefully. They contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you should not use or access the Services.

SECTION 1 — ACCESS AND ACCOUNTS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may permit minor dependents to use the Services on devices you own, purchase, or manage, provided that you supervise their use.

To browse our store or purchase products or services, you may be asked to provide information such as your email address, billing information, payment information, and shipping information.

You represent that all information you provide is accurate, current, and complete and that you have the right to provide that information.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to accurately represent our products and services. Product colors, dimensions, packaging, and appearance may differ slightly from how they appear on your device because of screen settings, photography, manufacturing variations, or packaging updates.

Product descriptions, packaging, pricing, availability, quantities, ingredients, and other product information may be updated when necessary. We reserve the right to discontinue products or limit quantities offered to any person, household, geographic region, or jurisdiction.

We do not guarantee that a product’s appearance will be identical to photographs or mockups displayed on our website.

SECTION 3 — FOOD PRODUCTS, INGREDIENTS, AND ALLERGENS

Promises From Heaven sells edible food products. Before purchasing or consuming a product, you are responsible for reviewing the ingredients, allergen statements, product labels, and other information provided on the product page or packaging.

Ingredients, formulations, and manufacturing facilities may change. Always review the physical product label before consuming a product, even if you have purchased it previously.

If you have a food allergy, sensitivity, medical condition, or dietary restriction, contact us before purchasing and consult an appropriate medical professional when necessary.

Do not consume a product if its packaging is open, damaged, tampered with, or otherwise appears unsafe.

Nothing in these Terms limits any rights or remedies available under applicable food-safety, product-liability, or consumer-protection laws.

SECTION 4 — ORDERS

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline an order for legitimate business reasons, including product availability, payment problems, suspected fraud, pricing errors, shipping restrictions, or quantity limitations.

An order is accepted after we successfully process payment and provide confirmation. If we decline, change, or cancel an order, we will attempt to notify you using the contact information supplied during checkout. Any payment collected for a canceled order will be refunded as required by applicable law.

Please review your order carefully before submitting it. We may be unable to approve changes or cancellations after an order enters processing, production, or fulfillment.

Purchases are subject to our Return and Refund Policy.

Products purchased from our online store may not be resold or exported for commercial purposes without our written approval. Approved wholesale, resale, church, ministry, school, nonprofit, bulk, custom, and organizational orders may be subject to additional written terms.

SECTION 5 — PREORDERS

Products offered before they are ready for immediate shipment will be clearly identified as preorders. The applicable product page and checkout will display the estimated shipping timeframe available when the preorder is placed.

Unless otherwise stated, payment for a preorder is collected when the order is placed.

Estimated shipping dates are based on the production and fulfillment information reasonably available to us at the time of purchase. If we cannot ship within the timeframe promised when the order was placed, we will notify the customer and provide the option to agree to a revised shipping timeframe or cancel the unshipped order for a full refund, as required by applicable law.

Preorder cancellation requests made before production, processing, or fulfillment begins will be reviewed according to our Return and Refund Policy. Custom, personalized, or bulk preorders may not ordinarily be canceled after production begins, except where cancellation or a refund is required by applicable law.

SECTION 6 — PRICES AND BILLING

Prices, discounts, and promotions may change without notice. The price charged will be the price displayed when the order is placed and will be included in the order confirmation.

Unless otherwise stated, displayed prices do not include applicable government-imposed taxes or reasonable shipping charges. Any applicable taxes and shipping charges will be disclosed during checkout before the order is submitted.

Prices offered through our website may differ from prices offered at in-person events, through wholesale arrangements, or through third-party marketplaces.

Promotions may be governed by separate terms. If promotional terms conflict with these Terms, the specific promotional terms will control for that promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information. You agree to update information when necessary so we can complete transactions and contact you regarding your order.

You represent that you are authorized to use the payment method submitted and agree to pay all properly disclosed charges associated with your purchase.

SECTION 7 — SHIPPING AND DELIVERY

Shipping and delivery dates are estimates unless expressly identified as guaranteed.

We are not responsible for delays caused solely by shipping carriers, severe weather, natural disasters, government action, incorrect customer-provided addresses, or other circumstances outside our reasonable control. However, nothing in this section limits our responsibilities under applicable laws governing promised shipment times, delayed orders, cancellations, refunds, lost shipments, or damaged products.

If we cannot ship within the timeframe promised when an order was placed, we will provide any notice, cancellation option, or refund required by applicable law.

Customers are responsible for providing a complete and accurate delivery address. Additional charges resulting from an incorrect or incomplete address may be the customer’s responsibility when permitted by law.

Risk of loss for purchased products will be determined according to applicable law. Please contact us promptly if an order is lost, damaged, incomplete, or incorrectly delivered.

Additional information is available in our Shipping Policy.

SECTION 8 — RETURNS AND REFUNDS

Because we sell edible food products, food-product sales are generally final for food-safety reasons. We do not ordinarily accept returned food products, including unopened products.

Damaged, defective, incorrect, incomplete, unsafe, or undelivered orders may qualify for a replacement or refund as described in our Return and Refund Policy and as required by applicable law.

Please review our complete Return and Refund Policy before purchasing.

SECTION 9 — INTELLECTUAL PROPERTY

The Services and their content, including trademarks, brand names, text, displays, photographs, graphics, product descriptions, reviews, video, audio, logos, designs, and their arrangement, are owned by Promise Cookies LLC, its affiliates, or its licensors and are protected by applicable intellectual-property laws.

These Terms permit you to use the Services for personal, noncommercial purposes only. Without our prior written permission, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, sell, or commercially exploit material from the Services, except where such activity cannot legally be restricted.

Nothing in these Terms grants you a license or ownership interest in any patent, trademark, copyright, trade secret, or other intellectual property belonging to Promise Cookies LLC, Shopify, or another party.

The names Promises From Heaven and Promise Cookies, along with associated logos, product names, designs, slogans, graphics, and branding, are trademarks or intellectual property of Promise Cookies LLC or its licensors. They may not be used without prior written permission.

Shopify’s names, logos, products, services, designs, and slogans are trademarks of Shopify. Other names, logos, products, services, and designs appearing through the Services belong to their respective owners.

SECTION 10 — OPTIONAL TOOLS

We may provide access to tools offered by third parties that we do not monitor or control.

Third-party tools are provided “as is” and “as available,” without warranties, representations, endorsements, or conditions from us. To the fullest extent permitted by law, we are not responsible for loss or damage arising solely from your voluntary use of optional third-party tools.

Use of optional tools is at your discretion. You should review and understand the terms and privacy practices of the applicable third-party provider.

New features, tools, or resources introduced through the Services may be considered part of the Services and subject to these Terms.

SECTION 11 — THIRD-PARTY LINKS

The Services may contain links, embedded functions, or materials provided by third parties.

We are not responsible for evaluating or guaranteeing the accuracy, availability, privacy, security, or content of third-party websites or services. If you leave our Services to access a third-party website, you do so at your discretion.

We are not responsible for loss or damage arising from purchases or transactions made directly with an unaffiliated third party.

Review a third party’s policies and terms before engaging in a transaction with that party. Questions or complaints concerning a third party’s products or services should be directed to that third party.

SECTION 12 — RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, which enables us to provide the Services. Purchases from our store are made directly from Promise Cookies LLC, doing business as Promises From Heaven.

Shopify is not the seller of our products and is not responsible for fulfillment, product quality, customer service, or other aspects of purchases made directly from us, except to the extent Shopify separately provides services or assumes responsibilities under its own terms.

Nothing in this section waives rights or remedies that cannot legally be waived.

SECTION 13 — PRIVACY

Personal information collected through the Services is handled according to our Privacy Policy.

Certain personal information may also be processed according to Shopify’s Consumer Privacy Policy.

Because Shopify hosts the Services, information submitted through our store may be transmitted to and processed by Shopify and other service providers, including providers located outside your country of residence. Review our Privacy Policy for more information.

SECTION 14 — FEEDBACK AND REVIEWS

If you voluntarily submit ideas, suggestions, feedback, reviews, photographs, videos, proposals, or other content relating to our products or Services (“Feedback”), you grant us a nonexclusive, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display that Feedback for operating, improving, and promoting our business and Services.

You represent that:

You own or have permission to submit the Feedback.
You have disclosed any compensation or incentive connected to the Feedback.
The Feedback is accurate to the best of your knowledge.
The Feedback does not violate another person’s intellectual-property, privacy, publicity, or other legal rights.
The Feedback does not contain unlawful, abusive, defamatory, obscene, or malicious material or computer code.

We are not required to keep Feedback confidential, compensate you for Feedback, publish Feedback, or respond to Feedback.

We may monitor, edit, decline to publish, or remove Feedback that we reasonably believe violates these Terms or applicable law.

SECTION 15 — ERRORS, INACCURACIES, AND OMISSIONS

The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or estimated transit times.

We may correct errors, update information, or cancel affected orders when information is materially inaccurate. If we cancel an order after payment has been collected, we will provide a refund as required by applicable law.

Nothing in this section permits us to avoid honoring consumer rights or obligations that cannot legally be waived.

SECTION 16 — PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services:

For unlawful, fraudulent, or malicious purposes.
To violate applicable laws, regulations, rules, or ordinances.
To infringe intellectual-property, privacy, publicity, or other legal rights.
To harass, threaten, abuse, defame, intimidate, or harm another person.
To transmit false, misleading, fraudulent, or deceptive information.
To distribute spam, junk mail, chain letters, malware, or unauthorized solicitations.
To impersonate another person or organization.
To collect or track another person’s personal information without authorization.
To interfere with or circumvent security or access-control features.
To reproduce, copy, scrape, extract, sell, resell, or commercially exploit the Services or their content without authorization.
To upload viruses, malware, or other harmful code.
To interfere with another person’s use of the Services.

We may suspend or terminate access when we reasonably believe these Terms have been violated.

SECTION 17 — AUTOMATED AGENTS

This section applies to software or services that take autonomous or semi-autonomous action on behalf of a person or organization (“Agents”).

Agents may not conceal or misrepresent their automated nature, circumvent CAPTCHAs or other security measures, evade restrictions, or access the Services after being instructed not to do so.

We may use technical measures to limit or control automated access to the Services.

SECTION 18 — TERMINATION

We may suspend or terminate access to the Services for violation of these Terms, suspected fraud, unlawful activity, security risks, abuse, or other legitimate business reasons.

You remain responsible for amounts properly owed for purchases made before termination.

Provisions that by their nature should survive termination will remain effective, including provisions concerning intellectual property, privacy, feedback, warranties, liability, indemnification, severability, governing law, and amounts owed.

SECTION 19 — DISCLAIMER OF WARRANTIES

Information presented through the Services is provided for general informational purposes. We do not guarantee that all information will always be complete, current, or error-free.

Except where expressly stated by us or required by applicable law, the Services are provided “as is” and “as available,” without warranties or conditions of any kind, whether express or implied.

To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, title, durability, and noninfringement.

We do not guarantee that access to the Services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions do not permit certain warranty exclusions. In those jurisdictions, the exclusions apply only to the extent legally permitted.

Nothing in these Terms excludes warranties, consumer rights, or remedies that cannot legally be excluded.

SECTION 20 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Promise Cookies LLC and its affiliates, officers, employees, agents, contractors, licensors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the Services or products purchased through the Services.

This may include lost profits, lost revenue, lost data, lost savings, replacement costs, or similar damages, whether a claim is based in contract, tort, negligence, strict liability, or another legal theory.

These limitations do not apply to liability that cannot legally be limited or excluded, including liability arising from fraud, willful misconduct, gross negligence, or any other category that applicable law prohibits us from limiting.

Some jurisdictions do not permit certain liability limitations. In those jurisdictions, our liability will be limited only to the maximum extent permitted by law.

SECTION 21 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Promise Cookies LLC and its affiliates, officers, employees, agents, contractors, licensors, and service providers from third-party claims arising directly from:

Your material breach of these Terms.
Your unlawful use of the Services.
Your violation of another person’s legal rights.
Content or Feedback you submit through the Services.

We will provide reasonable notice of an indemnifiable claim. You agree to reasonably cooperate in the defense of that claim.

This section does not apply to claims resulting from our own negligence, misconduct, violation of law, or breach of these Terms.

SECTION 22 — SEVERABILITY

If a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed when necessary.

The remaining provisions will remain valid and enforceable.

SECTION 23 — WAIVER AND ENTIRE AGREEMENT

Our failure to enforce a right or provision does not constitute a waiver of that right or provision.

These Terms, together with policies and operating rules posted through the Services, constitute the entire agreement governing your use of the Services and supersede previous communications or agreements concerning the same subject matter.

Any ambiguity will be interpreted fairly and according to applicable law rather than automatically against either party.

SECTION 24 — ASSIGNMENT

You may not transfer or assign these Terms or your rights and obligations under them without our written consent.

We may assign or transfer our rights and obligations in connection with a merger, acquisition, sale of assets, reorganization, financing, or similar business transaction, subject to applicable law.

SECTION 25 — GOVERNING LAW

These Terms and any separate agreements through which we provide the Services are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any dispute will be handled in the state or federal courts serving Santa Barbara County, California, unless applicable consumer law requires another forum or provides rights that cannot be waived.

SECTION 26 — HEADINGS

Headings are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 27 — CHANGES TO THESE TERMS

You may review the current version of these Terms on this page.

We may update these Terms to reflect changes to our Services, business practices, or legal obligations. Updated Terms will be posted on our website with a revised “Last updated” date.

When required by law, we will provide additional notice of material changes. Continued use of the Services after updated Terms become effective constitutes acceptance of those updates to the extent permitted by law.