Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

Last updated: September 2, 2026

Promises From Heaven is operated by Promise Cookies LLC.

Preorders

A preorder is a purchase made before a product is available for immediate shipment. Products offered as preorders will be clearly identified before purchase.

The estimated shipping timeframe will be displayed on the applicable product page and during checkout before the preorder is completed. Payment is generally collected when the preorder is placed.

Preorder Cancellations

If you need to cancel a preorder, contact us as soon as possible at hello@promisesfromheaven.com.

Preorder cancellation requests can generally be approved if the order has not entered processing, production, personalization, or fulfillment.

Bulk, personalized, custom-message, and special-order preorders cannot ordinarily be canceled after production begins, except when cancellation or a refund is required by applicable law.

Preorder Shipping Delays

If we cannot ship a preorder within the timeframe promised when the order was placed, we will notify you and provide the option to:

Agree to the revised shipping timeframe; or
Cancel the unshipped order for a full refund.

If you do not agree to the revised shipping timeframe, the unshipped order will be canceled and refunded as required by applicable law.

Monthly Subscriptions

Products identified as subscriptions automatically renew at the billing frequency displayed during checkout until canceled.

The subscription price, billing frequency, shipping charges, applicable taxes, and any subscription discount will be displayed before checkout. By selecting the subscription option and completing checkout, you consent to recurring charges using your chosen payment method.

For monthly Promise Box subscriptions, a new order is generally created and charged once each month. Subscription orders are shipped according to the processing and shipping information displayed when the subscription is purchased.

If the initial subscription order is identified as a preorder, the estimated shipping timeframe for that initial order will be displayed before checkout. Future subscription orders will be processed according to the recurring billing schedule shown at checkout.

Managing or Canceling a Subscription

You may manage, skip, pause, or cancel your subscription online through your customer account or the subscription-management link included in your subscription emails.

You may also request assistance by emailing hello@promisesfromheaven.com with:

Your full name
The email address associated with the subscription
Your subscription or order number, if available
The subscription you want to change or cancel

There is no cancellation fee.

A subscription cancellation applies to future recurring orders. To avoid the next recurring charge, cancel before the next billing date displayed in your subscription account.

If a recurring order has already been processed before the cancellation is completed, the cancellation will apply to subsequent orders. Any refund request for an order that has already been processed will be handled according to our Return and Refund Policy and applicable law.

Subscription Price or Term Changes

If we make a material change to a subscription price, billing frequency, or other renewal term, we will provide advance notice and any cancellation opportunity required by applicable law.

We will also provide renewal reminders and cancellation instructions when required by applicable law.

Failed Subscription Payments

If a recurring payment cannot be processed, Shopify or our subscription provider may attempt to process the payment again and may send you a notification.

If payment remains unsuccessful, the affected subscription order may be skipped, paused, or canceled. You may need to update your payment information through your customer account or subscription-management link.

Refunds

Approved refunds will be issued promptly to the original payment method.

After we issue a refund, your bank or credit-card provider may require up to 10 business days to post it to your account.

Because our products are edible food products, completed subscription and preorder orders remain subject to the food-product provisions in our Return and Refund Policy. Nothing in this policy limits refunds, cancellations, or other remedies required by applicable law.