Shipping policy

SHIPPING POLICY

Last updated: September 1, 2026

Promises From Heaven is operated by Promise Cookies LLC.

Order Processing

In-stock orders are generally processed within 2–5 business days after payment is confirmed. Business days do not include weekends or federal holidays.

Processing time is separate from the shipping carrier’s estimated delivery time. Processing or delivery may take longer during holidays, promotions, product launches, severe weather, or periods of high order volume.

Preorders

Products that are not available for immediate shipment will be clearly identified as preorders. The estimated shipping timeframe for each preorder will be displayed on the product page and during checkout.

Payment for a preorder is generally collected when the order is placed.

If we cannot ship a preorder within the timeframe promised when the order was placed, we will notify the customer and provide the option to agree to a revised shipping timeframe or cancel the unshipped order for a full refund, as required by applicable law.

Orders containing both in-stock and preorder products may be shipped together when all products are available or may arrive in separate shipments. Available tracking information will be provided for each shipment.

Bulk, Personalized, and Custom Orders

Bulk, personalized, custom-message, church, ministry, school, nonprofit, organizational, and special-event orders may require additional processing and production time.

The estimated production and shipping timeframe for these orders will be provided on the applicable product page, quote, invoice, order confirmation, or written agreement.

Production timelines begin after all required information, personalization details, artwork, approvals, and payment have been received.

Fulfillment Providers

Promises From Heaven may use third-party fulfillment providers to store, pack, or ship orders on our behalf.

Orders containing multiple products may arrive in separate packages or ship from different fulfillment locations.

Shipping Destinations

We currently ship to valid addresses within the United States.

Available shipping services for P.O. boxes, military addresses, U.S. territories, and certain remote locations may depend on the shipping carrier and may be limited.

We do not currently offer international shipping. This policy will be updated if international shipping becomes available.

Shipping Rates and Delivery Estimates

Available shipping methods, estimated transit times, and shipping charges will be displayed during checkout before payment is completed.

Delivery dates are estimates unless expressly identified as guaranteed. Carrier delays caused by weather, holidays, service interruptions, natural disasters, incorrect addresses, or other circumstances outside our reasonable control may affect delivery.

Nothing in this policy limits any notice, cancellation, replacement, or refund rights available under applicable law.

Order Tracking

When tracking information is available, it will be sent to the email address or phone number provided during checkout.

Please allow up to 48 hours after receiving a shipping confirmation for tracking information to update.

Tracking availability and update frequency are controlled by the shipping carrier.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting an order.

If you notice an error, contact hello@promisesfromheaven.com as soon as possible. We cannot guarantee that an address can be changed after an order enters processing or fulfillment.

We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer, except where applicable law provides otherwise.

Additional shipping charges may apply if an order is returned to us and must be reshipped because of an incorrect or incomplete customer-provided address.

Delayed Orders

If an order has not shipped within the timeframe promised when it was placed, we will provide any notice, revised shipping estimate, cancellation option, or refund required by applicable law.

Carrier transit delays that occur after shipment may be outside our direct control, but we will reasonably assist customers with reviewing available tracking information and contacting the carrier when appropriate.

Lost or Missing Packages

If your package appears delayed or missing, please review the tracking information and contact us at hello@promisesfromheaven.com with your order number.

We may ask you to confirm your delivery address, check with household members or building staff, contact the shipping carrier, or provide other information needed to investigate the shipment.

If tracking indicates that a package was delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, building staff, or the carrier. Notify us promptly if the package remains missing.

Replacement or refund eligibility will be determined based on the circumstances, available carrier information, our Return and Refund Policy, and applicable law.